PENGARUH HUBUNGAN INTERPERSONAL DAN EFEKTIVITAS KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI EMPIRIS PADA KANTOR BASARNAS MEDAN)
Abstract
This research aims to analyze the effect of interpersonal relationships and work effectiveness on public service quality in the National SAR Agency (BASARNAS). This research is a quantitative research using 53 respondents as the samples. A multiple regression analysis was used to analyse the data. The research findings indicate that the interpersonal relationships and work effectiveness have a positive and significant effect on the public services quality.
Keywords
interpersonal relationships; work effectiveness; public services quality; employees
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Program Studi Manajemen
Fakultas Ekonomi - Universitas Methodist Indonesia
Jalan Hang Tuah No. 8 Medan, Sumatera Utara 20152
http://methonomi.net
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